Empathetic Listening

(Half-day workshop)

Pat Spiteri - Workshop Leader

Hearing is an ability, listening is a behavior, and empathetic listening is an acquired skill. It will help you build rapport with others and create stronger relationships.

WHO SHOULD ATTEND:

People who listen to others

YOU WILL LEARN TO:

• Be more understanding of others
• Reflect the content of interpersonal messages
• Interpret the challenges of non-verbal communication and make them work effectively

COURSE OUTLINE

Your Listening Personality

• Distinguish between active and empathic listening
• Assess your listening personality
• Identify your challenges in listening
• Understanding what happens if the message senders knows you’re NOT listening

Steps to Improving your Listening Skills

• Stop, Look, Listen
• Responding with empathy
• Strategies for empathetic listening
• Reflecting content by paraphrasing
• Reflecting feelings by paraphrasing

Empathetic Listening

• Understanding characteristics
• Exhibit listening behaviours
• Respond with empathy
• Use non-verbal behaviours of an empathic listener
• Create an action plan

METHODS TO BE USED

Program delivery will appeal to all adult learning styles to encourage active participation and learning.