Productivity Boosters for Office Professionals

Office Professional Training

Gail Levitt - Workshop Leader

(One-day workshop)

WHO SHOULD ATTEND:

• Administrative and executive assistants, associates and coordinators
• Supervisors of administrative support professionals
• Administrative specialists involved in finance, human resource management, marketing, IT, sales, customer service, and materials management

YOU WILL LEARN TO:

• Distinguish between projects and ongoing tasks
• Identify the reasons why workloads are hard to organize
• Identify left brain, right brain, and whole brain organizing techniques for increased efficiency
• Discover how a WBS (work breakdown structure) is an invaluable project management tool
• Organize email and voicemail more efficiently
• Handle paperwork with more speed using the Breakers technique
• Establish workload milestones to manage and communicate multiple-priorities with clarity

COURSE OUTLINE

Workload Challenges

• What hinders workload speed and efficiency?
• Why there will never be enough time
• Why proactivity is better than reactivity

Projects vs. Tasks

• Distinguishing between projects and ongoing tasks
• Looking at projects from 3 sides of the brain
• Assessing your workload

Planning and structuring projects

• Why it is important and why it doesn’t happen enough
• The WBS as a structuring tool
• Using the WBS in a simulated project
• Applying the WBS to your workload

Executing Projects Efficiently

• The Breakers technique
• Using milestones for multiple priorities
• Techniques for left brain, right brain, and whole brain

Using Technology Efficiently for your Project Workload

• Email: 8 Tips
• Voicemail and Teleconferencing: 6 Tips
• Back-up plans

Applying Workload Management

• Project Workload Guideline Checklist
• Efficiency Templates
• Tool take-aways
• Project workload action plan